Privacy Policy

Introduction

Fieldjock ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HVAC business management platform.

By using Fieldjock, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our services.

Information We Collect

Personal Information

We collect personal information that you provide directly to us when you:

• Create an account (name, email address, password)
• Set up your company profile (company name, phone number, address)
• Use our services (customer data, job information, invoices, equipment details)
• Contact our support team
• Subscribe to our newsletter or marketing communications

Usage Information

We automatically collect certain information about your device and how you interact with our services:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent on platform)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies

Payment Information

Payment processing is handled by third-party payment processors. We do not store your full credit card information. We may store the last four digits of your card and expiration date for reference purposes.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, prevent, and address technical issues and security vulnerabilities
• Comply with legal obligations and enforce our terms and policies

How We Share Your Information

We may share your information in the following circumstances:

• With your consent: We may share your information when you give us permission
• Service providers: We share information with vendors who perform services on our behalf (hosting, analytics, payment processing)
• Business transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred
• Legal requirements: We may disclose information if required by law or in response to valid legal requests
• Protection of rights: We may share information to protect the rights, property, and safety of Fieldjock, our users, and others

We do not sell your personal information to third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection and security practices
• Regular backups and disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

You may request deletion of your account and personal information at any time by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

Your Rights and Choices

You have certain rights regarding your personal information:

• Access and update: You can access and update your account information through your account settings
• Delete: You can request deletion of your account and personal information
• Export: You can request a copy of your personal information in a portable format
• Opt-out: You can opt out of marketing communications by clicking unsubscribe in our emails
• Cookies: You can control cookies through your browser settings

To exercise these rights, please contact us at privacy@fieldjock.com.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: