Field Operations Advisor

Bring hands-on HVAC or field-service operating experience into product decisions, onboarding playbooks, and customer workflow design.

About Fieldjock

Fieldjock is built for the realities of dispatch boards, technician schedules, service agreements, callbacks, and the daily decisions that make or break contractor margins.

We want product input from people who have lived that operational pressure.

About this opportunity

Bring field-service operating expertise into product, onboarding, customer education, and workflow design.

How you'll contribute

Advise product and success teams on how HVAC companies actually schedule, dispatch, estimate, and close work.
Join customer calls to diagnose operational gaps and recommend practical Fieldjock workflows.
Review product flows for real-world fit before and after launch.
Help create playbooks, templates, and best practices for contractors adopting Fieldjock.

Qualifications

5+ years in HVAC, home services, dispatch, service management, operations management, or a similar field-service role.
Deep understanding of technician scheduling, customer communication, service agreements, and job profitability.
Clear communicator who can translate operational experience into product and customer guidance.
Comfort working in a startup environment where priorities move quickly.

Bonus points

Experience implementing or administering field-service software.
Background training dispatchers, service managers, technicians, or owners.
Exposure to reporting, KPI tracking, or process improvement.

A few notes

You do not need a traditional SaaS background.
Practical trades experience is the core qualification.

Interested in this role?

Attach your resume and tell us a little about why Fieldjock feels like a fit.