Customer Success Manager

Onboard HVAC companies, run training, and make sure every customer gets value from Fieldjock. Background in SaaS or trades is ideal.

About Fieldjock

Our customers are contractors running real crews, real schedules, and real customer promises. Success at Fieldjock is practical, hands-on, and measured by whether teams actually change how they work.

You will be the connective tissue between customers, product, and implementation.

About this opportunity

Own onboarding, training, adoption, and long-term value for HVAC companies moving critical operations into Fieldjock.

How you'll contribute

Guide new customers through setup, data migration planning, launch readiness, and team training.
Run regular check-ins that turn customer goals into clear adoption plans.
Surface product feedback with context, urgency, and examples from real workflows.
Build repeatable playbooks for onboarding, renewals, expansions, and customer health.

Qualifications

3+ years in customer success, implementation, account management, operations, or SaaS support.
Strong comfort leading customer calls, training groups, and navigating change management.
Organized follow-through and the ability to manage many active accounts without losing detail.
Clear writing, calm problem-solving, and empathy for busy small-business operators.

Bonus points

HVAC, home services, construction, logistics, or field-service software experience.
Experience building help content, onboarding programs, or customer health systems.
Comfort with light data analysis and CRM workflows.

A few notes

You do not need to be technical, but you should enjoy learning how the product works.
We value practical customer judgment as much as SaaS playbook experience.

Interested in this role?

Attach your resume and tell us a little about why Fieldjock feels like a fit.